Returns
All Sales Are Final, No Returns, No Exchanges And No Refund. Rafael Inc. Does Not Carry Any Warranty On Any Products & is Not Responsible for Errors in Customers Measurements. The Consumer And Or Contractor Are Responsible For Verifying The Correctness Of All Supplied Materials Prior To Their Installation. Installation Constitutes Acceptance. Once Installed Rafael, Inc. Assumes No Liability for Claims Related To Color, Shade, Texture, Veining, And Or Caliber.
If you have questions regarding an issue with your order, you can contact us at behnam@rafaelincusa.com or call +1 (323) 251-6666
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund too.